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Responsible Betting

First and foremost, it should be noted that betting is a thrilling and entertaining pastime. In extremely few cases, there is the possibility that customers will lose track of the amount they are betting, however. With that in mind, we make every effort to ensure that our services and your betting practices are as safe as possible.

Betting only becomes a problem when it starts to have an adverse effect on the life of the customer concerned. Aside from the excessive amount of time consumed, there is also a possibility that finances will be stretched. This means that the implications of problem betting behaviour are never limited to just the customer concerned, but rather family members or friends are also affected under certain circumstances.Should you notice that a member of your immediate family or close friend is exhibiting problem betting behaviour, do not hesitate to consult the specially trained staff in our branches directly – they will be pleased to make a referral to appropriate support and counselling organisations.

ADMIRAL attaches great importance to providing comprehensive and objective information on the terms of betting and on the actual range of betting services, but also with regard to the possible signs of problem betting. Booklets translated into several languages not only provide information about the potential risk, but also the contact details of support and treatment organisations. 

ADMIRAL has also co-operated with prestigious academic institutions for years in the area of prevention. What is more, ADMIRAL is the world's first betting operator to educate its staff in the early recognition of customers who may be at risk of gambling addiction. This also involves the support of addiction treatment organisations so as to incorporate valuable practical experience into the training. 

ADMIRAL intends to use this set of measures to prevent problem betting. 

 

Below are a few words of advice on how to avoid problem betting:

  • Never use our services to cope with unpleasant feelings like anger, sadness, boredom or stress. 
  • Set the amount you would like to spend on betting beforehand. Ensure you never bet with money that had been earmarked for something else (rent or repairs, for example).
  • Do not neglect your professional or social obligations. 
  • Set the winnings at which you will stop betting beforehand.
  • Take breaks.

 

If you find it difficult to adhere to the above rules or if you or a relative find it difficult to keep betting under control, then please contact our staff, who will provide you with the contact details of support and counselling organisations.

Please visit the following webpage for additional support: www.bmf.gv.at/steuern/gluecksspiel-spielerschutz/hilfsangebote/spielerschutz-hilfsangebote.html  

 

Additional information

The following organisations are available if you need help:

International

www.gambleaware.co.uk
+44 845 60 00 133
info@emptygambleaware.co.uk  

www.gamcare.org.uk  
+44 800 5400 133

www.gamblersanonymous.org.uk  
+44 8700 50 88 80

 

Austria

www.responsible-gaming.info  
+43 2252 6060
responsible.gaming@emptynovomatic.com

If you detect problematic gaming behaviour in yourself or a friend/acquaintance, you can turn to us free of charge.Please note the contact details provided here.


Do a self-test here to determine your risk potential right away.
Bet responsibly – for yourself and your family.

 

Start the Self-Test

Are you at risk?

Please answer the questions with »Yes« or »No«.

Did you answer »yes« to any of the questions?
You should consider your gaming or betting behaviour. This is something we can help you with. Turn to our confidential central helpline or a counselling centre.

Did you answer 'no' to all the questions?
Continue to keep your behaviour under control and do not allow it to control you! If you think your gaming behaviour or betting is out of control, then turn to our confidential central helpline or a counselling centre.

Question Yes No
Do you sometimes feel an overwhelming urge to participate in gaming or place a bet even though you originally no intention of doing so or did not want to?
Have you made an unsuccessful attempt to stop participating in gaming or betting?
Have you frequently missed appointments because of participating in gaming or betting?
Do you participate in gaming or bet mainly when you are bored, under stress, feeling sad?
Do you have money problems because of the amount you spend on gaming or betting?
Do you have family problems because of your frequent participation in gaming or betting?
When you think about participating in gaming or betting, do you experience physical symptoms like heart palpitations, sweaty palms or a 'tingling sensation'?
Do you suffer because of your gaming or betting behaviour?
Do you think that you can 'crack' the gaming system or 'predict' betting results?
Do your thoughts often revolve around number combinations, prizes, loss compensation or betting opportunities, betting and sports results?
Do you try to conceal your passion for gaming or betting?

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